Having trouble checking out? If your payment isn’t working, there are a few quick fixes that solve most payment issues at checkout. Checking for correct card details, autofill breakdowns, or pre-authorization may all cause payment issues. If those do not work, try troubleshooting your webpage connection itself.

Incorrect Card Details (Especially American Express)

Double-check your card number, expiration date, and CVV. For American Express cards, a mismatch—even a small one like an incorrect security code—can cause the payment to fail. Always use the three-digit CVV on the back of your card, not the four-digit one on the front. 

Autofill May Be Entering Outdated Info

Autofill is convenient, but it often fills in expired card details or mismatched data. If your transaction won’t go through, try manually entering your payment details instead of relying on autofill.

Business Cards Might Require Pre-Authorization

If you're using a company-issued or business credit card, your bank may require pre-approval for online purchases or block the charge if it’s not recognized.

If you're unsure, call the number on the back of your card to confirm that the transaction isn't being flagged.

Try These Quick Technical Fixes

Some checkout issues aren’t related to your card at all—they’re browser-related. Try these quick tech tips:

Clear Cache and Cookies

Stored browser data can sometimes interfere with the checkout process. Clear your cache and cookies, then try again.

Switch Browsers

If the issue persists, try switching to a different browser (like Chrome, Firefox, or Safari). Occasionally, browser extensions or settings can interfere with secure checkout pages.

Disable Pop-Up Blockers or Extensions

In rare cases, a pop-up blocker or browser extension might block the payment window. Temporarily disable these tools and retry your transaction.

Alternate Payment Option: Try PayPal

If your card still isn’t working, PayPal is a great workaround. You will need to set up a PayPal account, but you can check out using your credit or debit card through PayPal’s secure platform versus adding your bank account.

• Select “PayPal” at checkout, and you’ll be guided through the process.

Still Not Working? We're Here to Help.

If none of the above steps solve your payment issue, don’t worry—our Customer Support Team is ready to assist.

Contact us directly via [chat] or [email], and include:

• The last 4 digits of your card (do not send the full number)
• A screenshot or description of any error message you received
• The browser you’re using

We'll help you get your order placed as quickly as possible!