What Is My Order Status?

Lauren
Lauren
  • Updated

Knowing your StickerGiant Order Status is key to ensuring your custom stickers or labels arrive right when needed. Whether you're prepping for an event, meeting a deadline, or simply eager to see your design come to life, our order tracking system keeps you informed every step. Let’s walk you through our Order Status page and show you how to navigate it best so you can control your project. From artwork proofing to laser cutting, we’ll explain each status and how to ensure your order moves smoothly through production.

How to Navigate the Order Status Page

Checking your Order Status is quick and easy! Follow these steps:

Access the Order Status Page

  1. Visit the Order Status Page on our website.
  2. Enter your Order or Item number and click the search icon.

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Understand the Dashboard

  • See your Current Status (e.g., "Needs Attention," "Printing," or "Shipped").

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  • Follow the Timeline for completed steps and what’s next.

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  • Link to your Order Details, including product specs and team updates.

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Take Action if Needed

  • If action is required (e.g., proof approval), you’ll see a prompt with links to complete tasks.

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Action Required Statuses

These statuses indicate that your order needs your immediate attention before proceeding. Check for updates promptly to avoid delays. If you don’t see an email from us, check your spam or junk folders or contact our Customer Service Team for assistance.

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Needs Attention

📌 What It Means:

Our Art Team encountered an issue with your file or instructions and could not proceed with proofing. We emailed you the necessary fixes and placed your order on hold until you resolved the issue.

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Ready for Review

📌 What It Means:

Your proof is ready for your approval. Your order will not move into production until you have reviewed and approved it.

No Action Required Statuses

Your order is progressing smoothly, and you don't need to provide any further input. Once we have everything—like your approved artwork and order details—our team of Giants handles the rest! We'll update you at every stage, from artwork proofing to cutting and finishing, so you know exactly where your order is. Our sticker and label experts will manage every step to ensure your products are perfect. You'll even see the specific Giant working on your order, adding a personal touch to the experience!

Artwork Proof in Process

📌 What It Means:

Our Art Team is reviewing your file and making necessary adjustments to ensure it’s print-ready. If no issues arise, this typically takes one business day.

Laying Out for Press

📌 What It Means:

Our production team is arranging your approved design on the roll for efficient printing. Our Pre-Press team ensures proper alignment, cutlines, colors, and minimal material waste.

Printing

📌 What It Means:

We print your approved design on your chosen material using our high-speed HP laser printers. This is where the magic begins!

Cutting at the Lasers

📌 What It Means:

Our industrial-grade lasers precisely cut your stickers or labels to match your order specifications perfectly.

Quality Check and Finishing

📌 What It Means:

Our team inspects your stickers or labels to ensure they meet our quality standards. Then, depending on your order, the products are sorted, stacked, or cut into smaller rolls.

Shipped

📌 What It Means:

Your order is on its way! You’ll receive a shipping confirmation email with a tracking number so you can monitor delivery in real time.

Ready to Stay in the Loop?

Understanding your order status ensures that you stay informed throughout the production process, minimizing stress and helping you plan effectively. Whether you’re reviewing proofs or awaiting shipment, our dedicated team works to deliver high-quality stickers and labels on time.

Check Your Order Status Now!

If you have questions about your order or need assistance, contact our customer service team. Let’s make your designs stick—exactly the way you envisioned!

 

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