Our shipping partners are an important part of our business and we do our best to work with them and get it right, but things can happen when a package is picked up and sent, we get it. We will do everything we possibly can to ship your stickers on time. We do recommend giving our shipping partners at least 1 extra day, which can allow for those “just in case” scenarios.

If something happens to your package during shipment, please let us know within 30 days of the delivery date (or your quoted delivery date for any expedited shipments) if your order arrived damaged, or never arrived and was lost in shipment.

If your item arrived damaged, UPS has a few requirements in place for us to process a claim with them. Have these pictures ready, and our customer service team will be able to start that claim as fast as possible!

• A photo showing the damaged item and how it was packaged inside the box
• A photo of the damaged item
• A photo of the packaging material used
• A close-up photo of the shipping label with tracking number (generally starts with 1Z)
• A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
• Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)

For more on our Satisfaction Guarantee from the time you place your order to when you apply your stickers or labels, check out our Satisfaction Policy here. 

Have a shipping issue and need to connect with our Customer Service team? Reach out here!