If your order arrives damaged, appears to be missing, or never got delivered, we're here to help.

Please contact our Customer Service Team within 30 days of your expected delivery date so we can investigate the issue and determine the best resolution. Whether your package arrived bent, crushed, scuffed, missing items, or never showed up at all, we'll work with you to resolve the situation as quickly as possible.

Our goal is to make the process simple and get you back on track.

We will submit any shipping claims on your behalf! 

Information to Include When Contacting Us

Providing a few details upfront helps us review your order faster and begin working toward a solution.

• Your order number
• A brief description of what happened
• Clear photos of the damaged product and packaging (if applicable)

Photos of both the product and the shipping box are especially helpful when damage occurred during transit, as they allow us to work more efficiently with the shipping carrier if needed.

Once we receive your information, our Customer Service Team will review your order and contact you with the next steps.

Shipping Tip: Add an Extra Day to Your Timeline

While we work hard to print your custom stickers and labels as fast as possible, shipping carriers occasionally experience delays that are outside of our control.

Weather events, transportation issues, and increased shipping volume can all affect delivery times.

If your order is tied to an important event, product launch, trade show, or business deadline, we recommend building at least one extra business day into your schedule whenever possible. A little extra planning can help reduce stress if unexpected shipping delays occur.

What If There's Another Issue With My Order?

If your package arrived on time but you're experiencing another issue—such as a print quality concern, color issue, finishing problem, or something that doesn't look as expected—we'd like the opportunity to help.

Please contact our Customer Service Team with:

• Your order number
• A description of the issue
• Photos showing what you're seeing

Our team will carefully review the details and work with you to find the best solution.

Our Satisfaction Promise

Your experience matters to us. From artwork approval through delivery, we're committed to providing premium stickers and labels backed by real people who care about getting your order right.

If something doesn't meet your expectations, let us know. We'll review your order, explain your options, and work with you toward a fair resolution as quickly as possible.

For additional information about how we support every order, please review our Satisfaction Policy.